9taya Privacy Policy – How We Protect Your Data

Introduction

Welcome to 9taya. This Privacy Policy explains how 9taya ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at https://9taya.net, register an account, or use any of our gaming and betting services.

By accessing 9taya and creating an account, you acknowledge that you have read, understood, and agreed to the practices described in this 9taya privacy policy. If you have questions or concerns, you can reach us at support@9taya.net.

This policy applies to all registered players, visitors to our website, and anyone who interacts with our platform — whether you're playing Pusoy, placing boxing bets, or just checking out our promotions. We're committed to keeping your experience on 9taya safe, fair, and transparent.

1. Information We Collect

To provide you with a complete and secure gaming experience, 9taya collects the following categories of personal data:

• Registration Data: Your full name, date of birth, email address, mobile number, and government-issued ID details needed for KYC (Know Your Customer) verification.
• Financial Data: Payment method details such as GCash account numbers, Maya wallet IDs, bank account numbers (BDO, BPI, UnionBank), and Visa/Mastercard card information needed to process deposits and withdrawals in Philippine pesos (₱).
• Transaction History: Records of all deposits, withdrawals, bets placed, bonuses claimed, and winnings received through your 9taya account.
• Device & Technical Data: IP address, browser type, device model, operating system, and usage logs collected automatically when you access our platform.
• Communications: Messages you send to our support team, feedback submitted via email or live chat, and responses to surveys or promotions.
• Location Data: General geographic location derived from your IP address to ensure we are serving eligible players within permitted jurisdictions.

We only collect what we genuinely need to operate the platform legally and deliver a great player experience. We don't collect unnecessary information, and we never store payment credentials beyond what is required for processing your transactions.

2. How We Use Your Information

Your personal data is used for the following purposes:

• Account Management: Creating and maintaining your 9taya player account, verifying your identity, and keeping your profile up to date.
• Processing Transactions: Handling all deposits and withdrawals in ₱ through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO/BPI/UnionBank online banking, and Visa/Mastercard.
• Customer Support: Responding to your questions, resolving disputes, and providing technical assistance whenever you need it.
• Fraud Prevention & Security: Monitoring for suspicious activity, verifying your identity during login or large withdrawals, and protecting your account from unauthorized access.
• Legal Compliance: Fulfilling our obligations under Philippine law, including the Data Privacy Act of 2012 and Anti-Money Laundering regulations.
• Service Improvement: Analysing how players use 9taya so we can improve our games, features, betting odds accuracy, and overall platform performance.
• Marketing & Promotions: Sending you relevant promos, bonuses, and updates about new games — only if you've opted in to receive them.

3. Sharing Your Information

9taya does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information only in the following limited situations:

• Payment Processors: We share necessary financial data with trusted payment service providers (e.g., GCash, Maya, bank partners) to process your deposits and withdrawals. These providers have their own data protection obligations.
• Identity Verification Partners: We work with licensed KYC service providers to verify your government ID and confirm your eligibility to play.
• Legal & Regulatory Authorities: We may disclose your information to Philippine government agencies or regulators when required by law or court order.
• Fraud Prevention Services: Data may be shared with anti-fraud systems to protect both 9taya and our players from fraudulent activity.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity, subject to equivalent data protection obligations.

In all cases, we ensure that third parties receiving your data are bound by appropriate data protection agreements and cannot use your information for purposes beyond what we've specified.

4. Cookies and Tracking Technologies

9taya uses cookies and similar tracking technologies to enhance your experience on our platform. Here's what you should know:

• Essential Cookies: These are necessary for the website to function properly — things like keeping you logged in during a session and remembering your account preferences.
• Analytics Cookies: We use tools like Google Analytics to understand how players navigate our site. This helps us identify what's working and what needs improvement.
• Marketing Cookies: These help us show you relevant promotions and track which campaigns are performing well — only with your consent.

You can manage or disable cookies through your browser settings at any time. Keep in mind that disabling essential cookies may affect how some parts of 9taya work. For a full list of cookies we use and how to manage your preferences, please contact our support team at support@9taya.net.

5. Data Retention

We keep your personal data only for as long as it is needed for the purposes outlined in this privacy policy, or as required by applicable Philippine law. Here's the general approach we follow:

• Active Accounts: We retain your data for the lifetime of your 9taya account and for a period of at least five (5) years after account closure, as required by anti-money laundering regulations.
• Financial Records: Transaction data is retained for a minimum of seven (7) years in compliance with financial regulations.
• Marketing Data: If you opt out of marketing communications, we will remove you from our marketing lists within 30 days.
• Support Logs: Customer support communications are retained for up to three (3) years to help resolve any future disputes.

Once your data is no longer needed, we securely delete or anonymise it so it can no longer be linked back to you.

6. Your Rights Under Philippine Data Privacy Law

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights regarding your personal information held by 9taya:

• Right to Be Informed: You have the right to know what data we collect, how we use it, and who we share it with — exactly what this privacy policy is for.
• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If your data is inaccurate or incomplete, you can ask us to update it through your account settings or by contacting support.
• Right to Erasure: You can request the deletion of your personal data, subject to legal retention requirements and our fraud prevention obligations.
• Right to Object: You can object to the processing of your data for marketing purposes at any time.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
• Right to Complain: If you believe your data privacy rights have been violated, you can file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, email us at support@9taya.net. We will respond to your request within 15 business days.

7. Data Security Measures

9taya uses industry-standard security measures to protect your personal information from unauthorized access, loss, theft, or misuse. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Two-factor authentication (2FA) available for all player accounts
• Regular security audits and penetration testing by third-party specialists
• Strict internal access controls — only authorised personnel can access player data
• Secure data centres with physical and digital access restrictions
• Real-time fraud monitoring and anomaly detection systems

While we do everything we can to keep your data safe, no system is completely immune to threats. If you suspect any unauthorised activity on your 9taya account, please contact us immediately at support@9taya.net.

8. Minors and Age Restriction

9taya is strictly for players aged 21 years and above, as required by Philippine gaming regulations. We do not knowingly collect personal data from anyone under the age of 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the account.

Parents and guardians are encouraged to monitor their children's online activity and use parental controls where available. If you believe a minor has registered on 9taya, please notify us immediately at support@9taya.net.

9. Changes to This Privacy Policy

We may update this 9taya privacy policy from time to time as our services evolve or when regulations change. When we make significant changes, we will notify you through:

• A prominent notice on our website homepage
• An email notification to your registered email address
• An in-app notification when you next log into your 9taya account

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically to stay informed about how we're protecting your data. Continuing to use 9taya after changes take effect means you accept the updated terms.

10. Contact Our Data Protection Officer

If you have questions about this privacy policy, want to exercise your data rights, or have any concerns about how your information is handled, please reach out to our dedicated Data Protection Officer (DPO):

• Email: support@9taya.net
• Website: https://9taya.net
• Response Time: Within 15 business days of receiving your request

You may also contact the National Privacy Commission (NPC) of the Philippines if you feel your data privacy rights have not been adequately addressed by 9taya.