9taya FAQ – Answers to Your Top Questions

Players must be at least 21 years old to register and play on 9taya, in line with Philippine gaming regulations. Age verification is mandatory during registration and before your first withdrawal. Accounts found to belong to players under 21 will be suspended immediately.

KYC (Know Your Customer) verification is required before your first withdrawal. Accepted IDs include:

• PhilSys National ID
• Philippine Passport
• Driver's Licence (LTO)
• SSS or UMID card
• PRC ID or Voter's ID

Upload a clear photo or scan of your chosen ID through your account dashboard. Most verifications are processed within 24 hours, though many are completed in under an hour.

No — each player is allowed one account only. Creating duplicate accounts violates 9taya's Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses. If you've lost access to your original account, contact support@9taya.net for assistance instead of creating a new one.

Minor details like your communication preferences can be updated from Account Settings. Changes to identity-linked details — such as your full name, date of birth, or registered mobile number — must be requested through our support team at support@9taya.net and may require additional identity verification.

To close your account permanently, email support@9taya.net from your registered email address with a request to close your account. Before we close it, we'll confirm your identity and ensure any remaining balance is withdrawn. Account closures are typically processed within 2 business days. Note that permanently closed accounts cannot be reactivated.

Log in, go to your account dashboard, and click "Deposit." Select your preferred payment method — GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfer, or Visa/Mastercard — enter the amount, and follow the on-screen instructions. Most deposits reflect in your 9taya balance within seconds. For full details, visit the Deposit and Withdrawal page.

The minimum deposit on 9taya varies slightly by payment method, but it starts as low as ₱100 for most e-wallet options like GCash and Maya. This makes it accessible for players who want to start small and explore the platform before committing larger amounts. Check the Deposit and Withdrawal page for the current limits per channel.

First, wait a few minutes and refresh your account page — e-wallet transactions are usually instant, but bank transfers via PESONet can take up to a few hours. If the deposit still hasn't appeared after 30 minutes for e-wallets or 24 hours for bank transfers, email support@9taya.net with your transaction reference number, the amount, payment method, and the date and time of the transaction. Our team will trace and resolve it promptly.

9taya does not charge any platform fees for deposits. However, some payment providers — particularly for bank transfers — may apply their own transaction fees on their end. Always check with your bank or e-wallet provider before initiating a transfer. All amounts are processed in Philippine Pesos (₱) with no hidden currency conversion charges.

Log in, go to your dashboard, and click "Withdraw." Enter the amount and select your preferred withdrawal channel — GCash, Maya, or your linked Philippine bank account. Make sure your account KYC is fully verified before your first withdrawal. Most GCash and Maya withdrawals process within minutes. Bank transfers may take up to one business day.

GCash and Maya withdrawals are typically processed within 5 to 30 minutes after approval. Bank transfers (BDO, BPI, UnionBank via InstaPay or PESONet) may take up to 1 business day. Processing times may be slightly longer during peak hours or if additional verification is needed. If your withdrawal has been pending for more than 24 hours, contact support@9taya.net.

The minimum withdrawal amount on 9taya starts at ₱200 for most channels. Maximum withdrawal limits per transaction and per day vary by payment method. Visit the Deposit and Withdrawal page for the complete and up-to-date schedule of limits.

Common reasons for a declined withdrawal include:

• KYC verification is incomplete or pending
• The withdrawal amount is below the minimum threshold
• Active bonus wagering requirements have not been met
• The payment details entered don't match your registered account
• A security review has been triggered on your account

If your withdrawal was declined, you'll receive a notification with the reason. For further help, email support@9taya.net.

The welcome bonus is automatically credited to your account when you complete registration and make your first qualifying deposit. No promo code is needed — just register, verify your account, make your first deposit, and the bonus will appear in your balance. Check the current bonus terms on the promotions section of your dashboard for minimum deposit and wagering requirements.

Wagering requirements (also called turnover or rollover) specify how many times you need to bet your bonus amount before it can be withdrawn. For example, a ₱500 bonus with a 10x wagering requirement means you need to place bets totalling at least ₱5,000 before that bonus converts to real withdrawable cash. Progress is tracked in your account dashboard. Different games may contribute different percentages towards the requirement — check the specific bonus terms for details.

Once you're a verified 9taya member, you can access your unique referral link from your account dashboard. Share it with your barkada — every time someone signs up and makes their first deposit using your link, both of you receive a reward. There's no limit to how many friends you can refer. Visit the Refer a Friend page for the current reward amounts and full programme details.

Unfortunately, expired bonuses cannot generally be reinstated once their validity period has passed. Every bonus comes with a specific timeframe during which it must be used or its wagering requirements must be met. We recommend checking your active bonuses in your dashboard regularly to make sure you don't miss the window. If you believe an expiry was applied incorrectly, contact support@9taya.net and we'll review the case.

9taya offers a wide range of games and sports betting options, including:

• Betting Odds — live and pre-match sports betting
• MMA Betting — mixed martial arts event wagering
• Boxing Betting — bet on local and international bouts
• Pusoy — the classic Filipino card game
• Bingo — online bingo with real prizes
• Live casino — roulette, blackjack, baccarat with real dealers
• Slots — hundreds of titles from top providers

Pusoy (also known as Chinese Poker) is one of the most popular card games in the Philippines and 9taya has its own dedicated Pusoy room. You'll be dealt 13 cards that you arrange into three hands: a 5-card back hand, a 5-card middle hand, and a 3-card front hand — each stronger than the next. Visit the Pusoy page for a full breakdown of the rules, hand rankings, and how to get started on 9taya.

Yes! 9taya's live casino section features real human dealers streaming in real time. You can play baccarat, blackjack, roulette, and other classic table games just like you would at a physical casino — but from the comfort of your own home, or wherever you are in the Philippines. A stable internet connection is recommended for the best live experience.

Log in to your 9taya account and go to the MMA Betting or Boxing Betting section. Browse the available events, click on a match to see the betting markets and odds, select your pick, enter your stake amount in Philippine pesos (₱), and confirm your bet. Your potential winnings are shown before you confirm. You can also check the Betting Odds page for a full overview of available sports markets.

On the login page, click "Forgot password?" and enter your registered email address. A password reset link will be sent to your inbox — usually within 1–2 minutes. If you don't see it, check your spam or junk folder. Click the link and follow the prompts to set a new password. If you no longer have access to your registered email, contact support@9taya.net for alternative recovery options.

Go to Account Settings, then the Security tab, and toggle on two-factor authentication. You can choose to receive your verification codes via SMS to your registered Philippine mobile number or via email. Once enabled, every new login will require you to enter a one-time code in addition to your password. We strongly recommend enabling 2FA — it adds a meaningful layer of protection to your account.

Act immediately. Change your password right away from the Account Settings page. Then email support@9taya.net with details of the suspicious activity — the date, time, and what you noticed. Our security team will review your login history, temporarily lock your account if necessary, and help you secure it. Also change the password of your registered email account, as that's often the vector for account takeovers.

Go to Account Settings and select the Responsible Gaming tab. You can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Limits take effect immediately once confirmed. To increase a limit, a 7-day cooling-off period applies — but decreasing is instant. For the full guide, visit the Responsible Gaming page.

In Account Settings under the Responsible Gaming tab, you can choose a temporary suspension (24 hours or 7 days) or a longer self-exclusion period (1 month, 6 months, 1 year, or permanent). Once activated, access to your account is suspended immediately and all promotional communications are stopped. Visit Responsible Gaming for full details on how the process works.

If you feel gambling is negatively affecting you or someone you know, please reach out for help. In the Philippines, the National Center for Mental Health (NCMH) Crisis Hotline is available at 1553. You can also contact our team at support@9taya.net to activate responsible gaming protections on your account immediately. You don't have to deal with it alone — there is always help available.